Privacy Policy

At THE MAVEN MARKETING CO PTY LTD ("we", "our", or "us"), we are committed to protecting your privacy. This policy explains how we collect, use, store, and share your personal information when you use our websites, applications, and related services (together referred to as the "Service").

By accessing or using our Service, you confirm that you have read and understood this Privacy Policy and agree to its terms.

1. Scope of This Policy

This policy outlines:

  • What personal information we collect
  • How we use and store your data
  • Your rights and options
  • How we protect your information
  • The circumstances under which we may share your data

2. Key Definitions

Service

All digital platforms, websites, and tools provided by THE MAVEN MARKETING CO PTY LTD.

Personal Information

Any data that can identify an individual either directly or when combined with other data (e.g. name, contact number, email address, IP address).

Usage Data

Automatically collected data about how our Service is used — including page views, browser type, device information, and duration of visits.

Cookies

Small data files stored on your device to improve your experience and help us analyse how you interact with our Service.

3. Information We Collect

We collect information in several ways:

Personal Information

You may provide personal details when you:

  • Subscribe to newsletters
  • Submit an enquiry or request
  • Participate in promotions or surveys
  • Access particular features of our Service

This may include:

  • Full name
  • Email address
  • Contact number
  • Residential or business address
  • Postcode
  • Cookies and session identifiers

Usage Data

We automatically collect information such as:

  • Your IP address
  • Browser and device type
  • Pages you visit and for how long
  • Referring URLs
  • Diagnostic data to help us improve system performance

Cookies and Similar Technologies

We use cookies and related technologies (e.g. tags and scripts) to:

  • Remember user preferences
  • Improve site functionality
  • Understand user behaviour for analytics and advertising

You can manage your cookie settings through your browser. However, turning cookies off may limit some functionality of the Service.

4. How We Use Your Data

We use the data we collect to:

  • Operate, maintain, and improve our Service
  • Respond to enquiries and provide customer support
  • Send important updates, offers, or marketing communications (with your consent)
  • Monitor and analyse how the Service is used
  • Detect and resolve technical issues
  • Comply with legal and regulatory obligations

5. Data Sharing and Transfers

We do not sell your personal data. We may share it under the following circumstances:

  • Service Providers: We work with trusted third parties to help us deliver our Service (e.g. analytics, marketing, hosting). They are only authorised to use your data to perform their duties on our behalf.
  • Legal Obligations: We may disclose information if legally required to do so or to protect our legal rights or the safety of users.
  • Business Changes: If our business is sold, merged or restructured, your data may be transferred to new ownership, subject to this policy.
  • International Transfers: If you are located outside Australia, your data may be transferred to Australia and processed in accordance with this policy and applicable data protection laws.

6. Remarketing and Advertising

We use remarketing services to show ads on third-party websites based on your prior use of our Service.

Google Ads

We utilise Google Ads remarketing services. You can manage your ad preferences through Google’s Ad Settings or opt out using the Google Analytics Opt-out Browser Add-on.

You can find out more about how Google uses data at: Google Privacy & Terms

7. External Links

Our Service may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use on those sites. We recommend reviewing their policies before providing any personal information.

8. Children’s Privacy

Our Service is not intended for individuals under the age of 18.

We do not knowingly collect data from minors. If you are a parent or guardian and believe your child has submitted personal information, please contact us. We will take prompt steps to remove such data.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Request access to personal data we hold about you
  • Request corrections to any inaccurate or outdated data

To make such a request, please contact us using the details provided below.

10. Complaints

If you have concerns about how your personal data has been handled, please get in touch with us. We take all privacy complaints seriously and will investigate accordingly.

If you are dissatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

11. Overseas Transfers

We will not send your data to recipients outside Australia unless:

  • You request or consent to it; or
  • Adequate safeguards are in place

If you direct us to transfer your data abroad, please be aware that the recipient may not be bound by Australian privacy laws, and we cannot be held responsible for how your data is managed in such cases.

12. Data Security

We implement appropriate technical and organisational measures to protect your information. However, no method of transmission over the internet or method of storage is 100% secure. While we take reasonable steps to protect your data, we cannot guarantee its absolute security.

13. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date".

Where appropriate, we will also notify you of significant changes via email or a notice on our Service. We encourage you to review this policy regularly to stay informed.

14. Contact Us

If you have any questions or concerns regarding this policy, please get in touch with us:

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